Title Authors PublicationYear
Reformation of public service to meet citizens' needs as customers: Evaluating SMS as an alternative service delivery channel Shareef,MahmudAkhter;Dwivedi,YogeshK.;Kumar,Vinod;Kumar,Uma 2016 view article
Terms of engagement: Analyzing public engagement with organizations through social media Smith,BrianG.;Gallicano,TiffanyDerville 2015 view article
Social media and local government: Citizenship, consumption and democracy Ellison,Nick;Hardey,Michael 2014 view article
Citizens, consumers and the citizen-consumer: articulating the citizen interest in media and communications regulation Livingstone,Sonia;Lunt,Peter;Miller,Laura 2007 view article
The mis-information society Robins,Kevin 1983 view article
Please advise: using the Internet for health and financial advice Sillence,Elizabeth;Briggs,Pam 2007 view article
Premium rate culture: the new business of mobile interactivity Goggin, G.; Spurgeon, C. 2007 view article
Estimating benefits of Spatial Data Infrastructures: A case study on e-Cadastres Borzacchiello, M. T. and Craglia, M. 2013 view article
Addressing the what and how of online services: Positioning supporting-services functionality and service quality for business-to-consumer success Cenfetelli, R. T., Benbasat, I. and Al-Natour, S. 2008 view article
The effects of trust-assuring arguments on consumer trust in Internet stores: Application of Toulmin's model of argumentation Kim, D. and Benbasat, I. 2006 view article