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| Reformation of public service to meet citizens' needs as customers: Evaluating SMS as an alternative service delivery channel |
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2016 |
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| Terms of engagement: Analyzing public engagement with organizations through social media |
Smith,BrianG.;Gallicano,TiffanyDerville |
2015 |
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| Trust in online advice |
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| Social media and local government: Citizenship, consumption and democracy |
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2014 |
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| Communication, mediation, and the expectations of data: data valences across health and wellness communities |
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